HousehelpConnect — Nairobi's Premium Domestic Platform

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HousehelpConnect

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Kenya's most trusted
domestic platform.

Connect with verified professionals. Pay securely. Peace of mind guaranteed.

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HousehelpConnect

Find your perfect
home partner.

Verified pros in Nairobi · Book & pay in-app

search

location_on Kilimani, Nairobi

settings_accessibilityAll cleaning_servicesCleaning restaurantCooking child_careChildcare local_laundry_serviceLaundry

verifiedVerified Pro

⭐ 4.9 (124)

Mercy Wanjiku

Senior Housekeeper · 8 yrs

KSh 1,200/day

CleaningLaundryMeal Prep

verifiedVerified Pro

⭐ 5.0 (82)

David Omari

Chef · Swahili Cuisine

KSh 2,500/event

CateringPastry

verifiedVerified Pro

⭐ 4.8 (210)

Sarah Njeri

Childcare · First Aid Cert.

KSh 1,800/day

NewbornToddlers

Provider Profile

verifiedVerified Pro

Mercy Wanjiku

Housekeeper · 8 years exp.

⭐ 4.9

124 reviews

Starting from

KSh 1,200/day

event_availableAvailable Now

Services

Deep CleaningLaundryMeal PrepGrocery

Verification

check_circleNational ID Verified

check_circleBackground Check Cleared

check_circleHealth Certificate Valid

Reviews

AK

Amina K.

★★★★★

"Absolutely meticulous — my home has never been cleaner!"

JM

James M.

★★★★★

"Very professional. She's been with our family for 2 years."

Book & Pay

Step 1 of 3 — Service Details

Customize your needs.

Tell us what you need so we can quote you accurately.

design_servicesService type

cleaning_services

General Cleaning

KSh 1,200

local_laundry_service

Laundry

KSh 800

restaurant

Cooking

KSh 1,500

child_care

Childcare

KSh 1,800

bedNumber of rooms

3

family_restroomChildren present

2

My Wallet & Payments

Available Balance

KSh 3,400

Spent This Month

KSh 8,600

Active Bookings

2

Transaction History

payments

Paid — Mercy Wanjiku

Housekeeping · Apr 21, 2026

−KSh 1,300

Completed

payments

Paid — Sarah Njeri

Childcare · Apr 15, 2026

−KSh 1,900

Completed

add_circle

Top-Up — M-Pesa

Wallet top-up · Apr 10, 2026

+KSh 5,000

Success

schedule

Pending — David Omari

Catering · May 3, 2026

−KSh 2,625

In Escrow

Good morning,

Mercy Wanjiku 👋

Total Earnings — April

KSh 24,400

↑ KSh 3,200 more than March

18

Jobs Done

4.9★

Avg Rating

2

Upcoming

Pending Payout

KSh 4,560

payments

From 4 completed jobs this week. Payouts process every Friday.

Upcoming Jobs

AK

Amina Kamau

General Cleaning · Mon Apr 28

Confirmed

📍 Kilimani · 9:00 AM KSh 1,140

(After 5% platform fee)

JM

James Mwangi

Housekeeping · Wed Apr 30

Confirmed

📍 Westlands · 8:00 AM KSh 1,140

(After 5% platform fee)

Payment History

check_circle

Amina K. — Cleaning

Apr 21 · Paid via M-Pesa

+KSh 1,140

check_circle

Peter O. — Cleaning

Apr 18 · Paid via Wallet

+KSh 1,140

schedule

James M. — Housekeeping

Processing · Pays out Fri Apr 25

+KSh 1,140

Navigate to Client

Calculating route…

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To activate live maps: get a free API key at
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Then paste it in CONFIG.GOOGLE_MAPS_KEY

directions_walk Calculating…

AK

Amina Kamau

Apt 4B, Kilimani Gardens, Kilimani

call

Your location

Detecting…

Client location

Kilimani Gardens, Nairobi

Housekeeping 9:00 AM KSh 1,140

Dashboard Overview

Platform Revenue — April 2026

KSh 48,250

↑ 23% vs March

965

Transactions

KSh 50

Avg. Fee

5%

Fee Rate

Total Users

2,547

↑ 12%

Active Helpers

1,124

↑ 8%

Pending Verif.

48

⚠ Action needed

Escrow Held

KSh 86K

Across 34 bookings

Recent Activity

payments

Payment received · KSh 2,100

Amina K. → Mercy W. · 3 min ago

Paid

person_add

New helper registered

Zainab Otieno · 12 min ago

New

flag

Account flagged for review

Unknown user · 1 hr ago

Flag

Client	Spent	Status
AK Amina Kamau amina@example.ke	KSh 18,400	Active
JM James Mwangi james@homes.ke	KSh 12,600	Active
PO Peter Oduya p.oduya@cloud.ke	KSh 2,625	Pending

admin_panel_settings

Admin Access

HousehelpConnect Owner Portal

Email Address

Password

HousehelpConnect · Nairobi, Kenya
househelpconnect@househelpconnect.org

Privacy Policy

Last updated: 23 April 2026

This Privacy Policy describes how HousehelpConnect, a business registered in Kenya under Kejani Connect (Registration No. BN-6ASRJD2M), owned and operated by Victor Oduor Ouma, Nairobi, Kenya, collects, uses, and protects your personal information when you use our platform at houseconnect.netlify.app.

By using HousehelpConnect, you agree to the collection and use of information as described in this policy. If you have any questions, contact us at househelpconnect@househelpconnect.org.

1. Information We Collect

We collect the following personal information when you register and use our platform:

Clients: Full name, phone number, email address, home location and address, booking history, and payment records.
Helpers / Domestic Workers: Full name, National ID number, phone number, email address, residential area, health certificate details, services offered, and earnings history.
All Users: Device information, app usage data, and GPS location (only when you actively use the navigation feature).

2. How We Use Your Information

To match clients with suitable domestic helpers
To process bookings and M-Pesa payments securely
To verify the identity and credentials of helpers
To send booking confirmations and service notifications
To resolve disputes between clients and helpers
To improve the platform based on usage patterns
To comply with Kenyan law and regulatory requirements

3. Payment Information

All payments are processed through IntaSend, a payment platform licensed by the Central Bank of Kenya. We do not store your M-Pesa PIN or full payment card details on our servers. Payment processing is subject to IntaSend's own privacy policy.

4. Location Data

We collect your GPS location only when you actively use the navigation feature to travel to a job. Location data is used solely for routing purposes and is not stored permanently or shared with third parties.

5. Who We Share Your Information With

We do not sell your personal data to anyone. We only share information in these limited circumstances:

Between clients and helpers: When a booking is confirmed, the client's address and the helper's contact details are shared with each other to enable the service.
IntaSend: Your phone number and payment amount are shared to process M-Pesa transactions.
Legal requirements: If required by Kenyan law or a lawful court order.

6. Data Security

We take the security of your data seriously. Our platform uses SSL encryption for all data transmission. Access to personal data is restricted to the platform administrator. We comply with the Kenya Data Protection Act 2019.

7. Your Rights

Under the Kenya Data Protection Act 2019, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and data
Withdraw consent for data processing at any time

To exercise any of these rights, email us at househelpconnect@househelpconnect.org.

8. Retention of Data

We retain your personal data for as long as your account is active or as required to provide services. Payment records are retained for 7 years as required by Kenyan tax law. You may request deletion of your account at any time.

9. Children's Privacy

HousehelpConnect is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any significant changes by posting a notice on the platform. Continued use of the platform after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Business: HousehelpConnect (Kejani Connect)
Owner: Victor Oduor Ouma
Location: Nairobi, Kenya
Email: househelpconnect@househelpconnect.org

This policy is governed by the laws of the Republic of Kenya including the Data Protection Act 2019 and the Kenya Information and Communications Act.

Terms of Service

Last updated: 23 April 2026

These Terms of Service govern your use of HousehelpConnect, operated by Victor Oduor Ouma trading as Kejani Connect (BN-6ASRJD2M), Nairobi, Kenya. By using this platform you agree to these terms in full.

For questions contact: househelpconnect@househelpconnect.org

1. About HousehelpConnect

HousehelpConnect is an online marketplace that connects households in Nairobi with verified domestic service professionals including housekeepers, cooks, childcare workers, and other helpers. We are a platform — not an employer of helpers. Helpers are independent service providers.

2. Eligibility

You must be at least 18 years old to use this platform
You must be located in Kenya
You must provide accurate and truthful information during registration
Helpers must have a valid Kenyan National ID and health certificate

3. For Clients

You agree to treat helpers with dignity and respect at all times
You agree to provide accurate location and booking information
You agree to pay the full agreed amount for services rendered
You agree not to attempt to hire helpers outside the platform to avoid fees
You are responsible for ensuring a safe working environment for helpers
You agree to give honest reviews based on actual experience

4. For Helpers

You must provide accurate personal and professional information
You must hold a valid National ID and current health certificate
You agree to arrive on time and perform services as agreed
You agree not to solicit clients outside the platform
You are responsible for the quality of your own work
You agree that HousehelpConnect is not your employer — you are an independent contractor
You are responsible for your own tax obligations on earnings

5. Platform Fees

Clients are charged a platform service fee of 5% added to every booking
Helpers are charged a platform commission of 5% deducted from every completed job payment
These fees are clearly displayed before any payment is confirmed
Fees are subject to change with 14 days notice to users

6. Payments and Escrow

All payments are processed through IntaSend, licensed by the Central Bank of Kenya
Client payments are held in escrow until the job is confirmed complete
Helper payouts are released every Friday for jobs completed that week
Minimum payout threshold is KSh 500
HousehelpConnect is not liable for M-Pesa network failures or delays caused by Safaricom

7. Cancellations and Refunds

100% refund — cancelled more than 24 hours before scheduled time
50% refund — cancelled within 24 hours of scheduled time
No refund — cancellation on the day of the job or after helper has arrived
If a helper does not show up — 100% refund is issued automatically
Disputed jobs are reviewed by admin within 48 hours

8. Verification and Safety

HousehelpConnect verifies helper IDs and health certificates before approval
We conduct background checks to the best of our ability using available government databases
However, we cannot guarantee the conduct of any helper inside your home
Clients are advised to use their own judgement and take reasonable precautions
Any safety concerns must be reported immediately to househelpconnect@househelpconnect.org

9. Prohibited Conduct

The following are strictly prohibited and will result in immediate account suspension:

Providing false information during registration
Harassment, abuse, or threats towards any user
Attempting to process payments outside the platform
Creating fake reviews or ratings
Using the platform for any illegal purpose

10. Limitation of Liability

HousehelpConnect acts as a marketplace only. We are not liable for:

The quality of services provided by helpers
Loss of or damage to property during a service
Personal injury during a service engagement
Disputes between clients and helpers beyond our stated refund policy

Our maximum liability to any user is limited to the amount paid for the specific booking in dispute.

11. Termination

We reserve the right to suspend or terminate any account that violates these terms, without notice. Users may delete their account at any time by emailing househelpconnect@househelpconnect.org.

12. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved under Kenyan law in the courts of Nairobi.

13. Changes to Terms

We may update these Terms from time to time. Continued use of the platform after changes are posted constitutes acceptance of the new terms.

By using HousehelpConnect you confirm you have read, understood, and agreed to these Terms of Service.

Create Client Account

person

Join as a Client

Find verified domestic helpers near you in Nairobi. Free to join.

Full Name

Phone Number (M-Pesa)

This number will be used for M-Pesa payments

Email Address

Your Area / Estate in Nairobi

Create Password

Confirm Password

Services you need (select all that apply)

Housekeeping Cooking Childcare Laundry Gardening Driving

I agree to the Terms of Service and Privacy Policy of HousehelpConnect

Already have an account? Sign in

Register as a Helper

Join our professional community

Connect with hundreds of households in Nairobi. Set your own rates. Get paid every week.

Free

To join

Weekly

Payouts

95%

You keep

badge Personal Information

Full Legal Name

Date of Birth

Gender

National ID Number

Phone Number (M-Pesa — for payouts)

Your weekly earnings will be sent to this number

Email Address

home_pin Location & Services

Your Area / Estate

Services you offer

Housekeeping Cooking Childcare Laundry Gardening Driving

Your daily rate (KSh)

KSh

You keep 95% of this. Platform takes 5%.

Years of experience

folder_shared Verification Documents

upload_file

Upload National ID Photo

Front and back · JPG or PDF · Max 5MB

health_and_safety

Upload Health Certificate

From a registered health facility · Max 5MB

Tell clients about yourself

Create Password

I agree to the Terms of Service and Privacy Policy. I confirm all information provided is accurate.

Your application will be reviewed by our admin team within 2-3 business days. You will be notified by SMS once approved.

Already registered? Sign in

Kenya's most trusted
domestic platform.

Find your perfect
home partner.

Mercy Wanjiku

Customize your needs.

Choose a date & time.

Review & Pay.

Dashboard Overview

Privacy Policy

1. Information We Collect

2. How We Use Your Information

3. Payment Information

4. Location Data

5. Who We Share Your Information With

6. Data Security

7. Your Rights

8. Retention of Data

9. Children's Privacy

10. Changes to This Policy

11. Contact Us

Terms of Service

1. About HousehelpConnect

2. Eligibility

3. For Clients

4. For Helpers

5. Platform Fees

6. Payments and Escrow

7. Cancellations and Refunds

8. Verification and Safety

9. Prohibited Conduct

10. Limitation of Liability

11. Termination

12. Governing Law

13. Changes to Terms

Kenya's most trusteddomestic platform.

Find your perfecthome partner.

Mercy Wanjiku

Customize your needs.

Choose a date & time.

Review & Pay.

Dashboard Overview

Top Up Wallet

Withdraw Earnings

Process Refund

Payment Confirmed!

Admin Access

Privacy Policy

1. Information We Collect

2. How We Use Your Information

3. Payment Information

4. Location Data

5. Who We Share Your Information With

6. Data Security

7. Your Rights

8. Retention of Data

9. Children's Privacy

10. Changes to This Policy

11. Contact Us

Terms of Service

1. About HousehelpConnect

2. Eligibility

3. For Clients

4. For Helpers

5. Platform Fees

6. Payments and Escrow

7. Cancellations and Refunds

8. Verification and Safety

9. Prohibited Conduct

10. Limitation of Liability

11. Termination

12. Governing Law

13. Changes to Terms

Kenya's most trusted
domestic platform.

Find your perfect
home partner.